Storm damage, sudden leaks or structural concerns — we respond fast, day or night. Same-day emergency call-outs across Norwich and Norfolk with no call-out fee.
When your roof fails, waiting is not an option. Water ingress through a damaged roof can cause thousands of pounds of damage in hours — soaked insulation, stained ceilings, damaged electrics, ruined floors. We operate a genuine 24/7 emergency service across Norwich and Norfolk, with a local team that knows this city's housing stock and can respond without delay.
Our emergency service covers the full range of urgent roofing situations: storm damage from the North Sea gales that track across Norfolk in autumn and winter, sudden tile failures on period properties, lead flashing blow-outs, structural ridge and hip failures, and any situation where water is entering a property and needs stopping fast. We carry a full range of emergency materials on every vehicle — pantiles, slates, lead, felt — so we can make most roofs weathertight on the first visit.
Any situation where water is actively entering your property counts as an emergency. In Norfolk's climate, this most commonly follows the autumn and winter north-easterly storms that track in from the North Sea. Missing or lifted tiles, blown ridge caps, lead flashing failures and cracked chimney stacks are the four most common emergency call categories we handle. If you're unsure whether your situation warrants an emergency call — it does. Call us and we'll advise.
When you call, we establish the situation, confirm your location, and dispatch the nearest available crew. For Norwich city calls, typical response time is 60–90 minutes. For outlying Norfolk locations, allow 2–3 hours. On arrival we assess the roof safely, make it weathertight with emergency materials, and advise on permanent repair — which we can schedule within days, not weeks.
An emergency make-safe is not a permanent repair. We use heavy-duty felt, lead flashing, and emergency fixings to stop water entry immediately. Within 24–48 hours we provide a full written quote for the permanent repair. On most Norwich properties we can complete the permanent work within 5–7 days of the emergency call-out.
📞 Free quote — no call-out fee, no obligation
Call 0160 339 6191A live leak needs stopping now, not a form. If water is coming in, call — we aim to be on site within 2–4 hours. This section is about knowing when it is a genuine emergency.
When it is not the answer: If there is no active water ingress and the roof is stable, it is not an emergency — book a normal survey and save the emergency call-out fee. We will tell you honestly if it can wait. Read the full guide.
Call and describe the problem; we prioritise emergency calls and aim to attend within 2–4 hours, 24/7.
We assess the damage safely and identify the source of the ingress.
We carry out immediate make-safe — temporary weatherproofing — to stop the water entering.
Once the roof can be assessed properly we quote the permanent repair, crediting the make-safe cost against it.
| Job | Typical duration |
|---|---|
| Attend on site | 2–4 hours, 24/7 |
| Make-safe | Same visit |
| Permanent repair quote | Within a day or two |
| Storm-damage documentation | Same visit, for insurers |
Severe storms mean high demand — we triage by severity and reach active-ingress emergencies first.
Emergency make-safe is done from the safest available access; a full scaffold for the permanent repair follows once the roof is stabilised. Scaffold is specified for: the permanent repair stage — make-safe uses the fastest safe access available - always itemised in your written quote, never a hidden extra, and we arrange it.
Norwich’s medieval core and Golden Triangle terraces mean tight street frontages, rear-access-only roofs and permit-controlled pavement space for scaffold. Pavement scaffold and skip permits go through Norwich City Council; allow a few working days on streets like Elm Hill, Magdalen Street, Gentleman’s Walk where space is tight.
| Job | Typical range | Notes |
|---|---|---|
| Emergency make-safe | From £150 | 2–4hr response, 24/7 |
| Temporary weatherproofing | From £150 | Tarpaulin / boarding |
| Make-safe credited vs repair | Deducted | Off the permanent repair |
| Permanent repair | From £150 | Quoted after make-safe |
| Storm-damage documentation | Included | For your insurer |
Worked example: A storm make-safe on a Sprowston semi after ridge tiles blew off, attended within two hours: £180 make-safe, credited against the permanent repair.
Emergency make-safe is charged on completion; the cost is credited against the permanent repair. No large deposits. VAT confirmed in writing.
Covering NR1, NR2, NR3, NR4, NR5, NR6, NR7 and surrounding postcodes.
The make-safe is a temporary measure; the permanent repair that follows carries the full 10-year written workmanship guarantee.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
Insurers generally define a storm by wind speeds around 55mph or more, assessing claims against verified weather data for the date and location.
— ABI storm definition
We work fast to stop the water — the priority is protecting your home. The make-safe is temporary; we return to complete a permanent, guaranteed repair. You do not need to stay home for external work - we just need power and access agreed in advance.
We attend in all weather for make-safe; the permanent repair is scheduled for suitable conditions. Norfolk’s exposure to north-easterly gales off the North Sea, and Wensum valley humidity, drive wind-lifted tiles and slower autumn drying.
“Called at 11pm after a storm blew three ridge tiles off. Someone was at the house by 1am, made it completely weathertight, and the permanent repair was done two days later. Genuinely outstanding service.”
“Ceiling was dripping when I called on a Sunday morning. They arrived within two hours, found a cracked valley tile we hadn't noticed, and fixed it on the spot. Saved us from a much worse situation.”
“October storm took out a section of ridge on our Victorian terrace in Heigham. Emergency call handled brilliantly — professional, fast, and the price was completely fair for an out-of-hours job.”
For Norwich city locations, typical response is 60–90 minutes. Outlying Norfolk locations allow 2–3 hours. We operate 24 hours a day, 7 days a week, 365 days a year — including Christmas and bank holidays.
Yes. We are registered with the National Federation of Roofing Contractors (NFRC), which means we meet recognised industry standards for quality, safety and workmanship. All work is covered by our 10-year workmanship guarantee.
Yes — we cover all Norwich postcodes (NR1–NR8) and a 20-mile radius across Norfolk, including Wymondham, Dereham, Aylsham, Long Stratton, Attleborough and all surrounding villages. Call 0160 339 6191 to confirm your location.
No call-out fee. You pay for the work carried out, not for us turning up. We'll give you a clear price before starting any work.
Most building insurance policies cover storm damage and sudden structural failures. We provide a written emergency report and photographic evidence that you can submit directly to your insurer. We work alongside most major UK insurers.
Any situation where water is actively entering your property, where structural elements have failed or shifted, or where there is a risk of further immediate damage. If in doubt, call — we'll advise honestly.
Yes. We cover Norwich and a 20-mile radius including Wymondham, Dereham, Aylsham, Long Stratton, Attleborough and all surrounding villages. Call 0160 339 6191 and we'll confirm your location.
Our target response time for emergency call-outs in Norwich is 2-4 hours from the call. For storm events affecting multiple properties we prioritise active water ingress into occupied buildings. Call 0160 339 6191 any time - we operate 24/7 for genuine roofing emergencies.
Active water ingress into the building, structural damage following a storm, missing ridge tiles exposing the roof deck, or a failed temporary repair that is no longer weathertight. If you are in any doubt, call us - we will advise on urgency over the phone at no charge.
Storm damage causing sudden failure is typically covered under standard building insurance. We provide a written emergency report on every call-out - including photographs and a statement linking the damage to the weather event - which is the documentation your insurer needs.
The most important thing when a Norwich roof fails in a storm is speed. Water ingress through a compromised roof can cause more damage in 12 hours than the roof repair itself will cost — soaked insulation, stained plasterwork, damaged joists, ruined floors. The goal of an emergency call-out is to stop water entry as fast as possible, not to carry out a perfect permanent repair on the first visit.
Norwich's North Sea exposure means the city gets genuine storm events — not just rain, but the north-easterly gales that track in from the Scandinavian coast in autumn and winter. These are typically fast-moving systems that generate sudden tile failures, ridge cap displacement and, on older properties, lead flashing blow-outs. We monitor weather forecasts and pre-position materials ahead of forecast storm events where possible.
The inner Norwich terraces — Heigham, Lakenham, the Golden Triangle — present specific emergency access challenges. Narrow streets, no off-street parking, and properties on both sides mean ladder access requires coordination with neighbours and sometimes temporary traffic management. We carry the equipment and have the relationships to handle this quickly, even on emergency call-outs.
Once a make-safe is in place, we photograph all damage, provide a written emergency report, and give you a permanent repair quote within 24–48 hours. The emergency report covers what failed, why it failed, the make-safe measures applied, and the permanent repair recommended. This document is what your insurer needs for a storm damage claim — we produce it on every emergency job as standard.
Useful reading before you call or get a quote:
No call-out fees. No obligation. A local Norwich roofer who knows Norfolk properties inside out.
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