From your first call to guarantee handover — exactly how a Norwich roofing job runs. Free survey, written itemised quote, no deposit, tidy work and a 10-year guarantee.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 0160 339 6191Every Norwich roofing job follows the same clear path: a free survey, a written itemised quote with no obligation, scheduling with weather margin, the work itself, full cleanup, and a written 10-year workmanship guarantee. No deposit on smaller work, and nothing due before materials are on site.
You call or book a callback; we discuss the problem and arrange a free survey at a time that suits.
We inspect the roof properly — surface, loft and details — on your Norwich property’s specific stock, and diagnose the actual fault.
You receive a written quote naming the work, materials, access method, scaffold if needed, and the guarantee — no vague single figure.
We book a date with weather margin built in and confirm access and any permit arrangements in advance.
Scaffold, tower or ladders as itemised; we protect planting, paths and neighbours’ access.
We carry out the work to specification with matched materials, keeping the roof weathertight throughout.
We clear all debris, walk you through the work, and hand over the written 10-year guarantee and documentation.
A homeowner off Unthank Road called about a damp patch on a bedroom ceiling. We attended for a free survey, worked from a tower to inspect the roof surface, and found the cause was a failed lead back-gutter behind the chimney — not the tiles, which were sound Victorian slate. We gave a written itemised quote the same week: re-lead the back-gutter in Code 5, re-fix three slipped slates with matched reclaimed slate, and re-point the chimney. Because the terrace is rear-access-only with a tight frontage, the quote itemised a pavement scaffold permit through Norwich City Council. The work took two days; we kept the roof weathertight overnight, cleared all debris, and handed over the 10-year written guarantee with dated photos. No deposit was taken; payment was due only on completion.
Our workmanship carries a 10-year written guarantee, transferable if you sell; materials carry their manufacturer warranties on top.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
Reputable roofers should provide a written, itemised quotation and should never demand full payment up front before materials are on site — a key marker of a trustworthy trader.
— NFRC / TrustMark consumer guidance
The free survey is where the job is really decided, so we do it properly rather than glancing from the ground. On a Norwich roof we inspect the covering condition and fixings, the valleys and their linings, the chimney leadwork and pointing, the ridge and verge bedding, the guttering and roofline, and — on older stock — the rafter feet and wall plates where hidden decay hides. On period pantile and slate roofs we assess whether materials can be matched and reused. We check the loft where accessible, because the underside often tells the real story: daylight, damp underlay, or water tracking. Only then do we diagnose the actual fault — not the first thing we see — and tell you honestly what needs doing and what does not.
Your quote is written and itemised. It names the work, the specific materials, the access method, scaffold as a separate line if needed, waste disposal, and the guarantee. You can see exactly what you are paying for and compare it fairly. There are no verbal-only estimates that mysteriously grow, and no hidden call-out fees. If the survey found related issues you did not know about, they are set out with the options — fix now, or monitor — so you decide, not us.
We structure payment to protect you against the classic rogue-trader risks. There is no deposit on repairs under £500, and nothing is due before materials are on site — never pay a roofer in full up front. On re-roofs and larger jobs, payment is staged against progress. This is deliberate: it means you are never out of pocket ahead of the work, and it aligns our incentive with finishing the job properly. It is the same principle the NFRC and TrustMark advise homeowners to insist on.
The free survey is where the job is really decided, so we do it properly rather than glancing from the ground. On a Norwich roof we inspect the covering condition and fixings, the valleys and their linings, the chimney leadwork and pointing, the ridge and verge bedding, the guttering and roofline, and — on older stock — the rafter feet and wall plates where hidden decay hides. On period pantile and slate roofs we assess whether materials can be matched and reused. We check the loft where accessible, because the underside often tells the real story: daylight, damp underlay, or water tracking. Only then do we diagnose the actual fault — not the first thing we see — and tell you honestly what needs doing and what does not.
Your quote is written and itemised. It names the work, the specific materials, the access method, scaffold as a separate line if needed, waste disposal, and the guarantee. You can see exactly what you are paying for and compare it fairly. There are no verbal-only estimates that mysteriously grow, and no hidden call-out fees. If the survey found related issues you did not know about, they are set out with the options — fix now, or monitor — so you decide, not us.
We structure payment to protect you against the classic rogue-trader risks. There is no deposit on repairs under £500, and nothing is due before materials are on site — never pay a roofer in full up front. On re-roofs and larger jobs, payment is staged against progress. This is deliberate: it means you are never out of pocket ahead of the work, and it aligns our incentive with finishing the job properly. It is the same principle the NFRC and TrustMark advise homeowners to insist on.
Handover is not the end. You get the written 10-year workmanship guarantee, transferable if you sell, plus any manufacturer material warranties. We keep a record of the work so that if you call us back — for the next job or under guarantee — we know your roof. If a covered fault ever appears, we come back and put it right without quibbling. And we are happy to advise on the maintenance cycle for your specific roof: when to clear the gutters, when the next moss treatment is due, what to watch for on your stock era.
No. The survey and written quote are free with no obligation and no call-out fee. You only pay if you go ahead with the work.
Yes. Every quote is written and itemised — the work, the materials, the access method, scaffold if needed, and the guarantee all named separately. No vague single figures.
No. There is no deposit on repairs under £500, and nothing is due before materials are on site. Re-roofs move to staged payments — an anti-rogue-trader safeguard.
We check the covering, fixings, underlay, valleys, chimney leadwork, guttering and — on older stock — the rafter feet and wall plates. On period pantile and slate roofs we assess matching too.
We assess whether the job runs from ladders, a tower or full scaffold, arrange any pavement permit through Norwich City Council, and itemise it in the quote — never a hidden extra.
We clear all debris, leave the site tidy, walk you through the work, and hand over the written 10-year workmanship guarantee and any manufacturer warranties.
If a fault appears in covered workmanship, we come back and put it right — no quibbling, no re-charge. The guarantee is in writing and transferable if you sell.
Free survey, written quote and a 10-year workmanship guarantee. Call now — no call-out fee.
0160 339 6191📅 Get My Free Quote